Client Intake & Stakeholder Engagement Specialist

National Disability & Community Services

Full-Time or Part-Time | Remote

This is not a typical Virtual Assistant role.

National Disability & Community Services (NDCS) is expanding, and we are looking for a high-performing professional who can take ownership of client enquiries, stakeholder communication, and onboarding.

You will be the first point of contact for clients, family members, Coordinators and other stakeholders across Australia.

This role requires professionalism, speed, and the ability to build trust quickly.

About NDCS

We are an NDIS-registered provider delivering structured and outcome-focused services across disability, mental health, and community care. We support both NDIS and non-NDIS participants.

We specialise in complex care and operate with strong systems, clear documentation, and high accountability.

Our services include

Assistance with Self-Care Activities
Social and Community Participation
Supported Independent Living (SIL)
High Intensity and Complex Care
In-Home Support
24/7 Care
Assistance with Shopping and Daily Tasks
Life Stage Transition Support
Group and Centre-Based Activities
Mental Health Counselling
Travel and Transport Support
Support Coordination
Psychosocial Recovery Coaching
Community Nursing

What you will be responsible for

Managing all incoming enquiries with urgency and professionalism
Conducting structured client intake calls
Converting enquiries into active clients
Communicating with Coordinators and other stake holders
Coordinating onboarding with internal teams
Maintaining accurate CRM records

What we are looking for

Minimum 2 years experience in client intake, sales, or customer-facing roles
Strong spoken and written English
Confidence in phone-based conversations
Ability to build trust with both clients and professionals
Highly organised, responsive, and reliable
Ability to work independently with minimal supervision

This role is performance-driven.

You will be measured on response time, conversion, and communication.

This is not suitable for:

Candidates looking for a basic admin role
Candidates who are not comfortable speaking on the phone
Candidates who cannot work in a structured, accountable environment

We are building a high-performance team.

If you want

Long-term stability
Clear systems and expectations
Growth within an expanding organisation
The opportunity to grow personally, professionally, and financially

Then this is your opportunity.

If you are serious about your career and want to grow with a company that is scaling, we want to hear from you.

To apply

Send your resume to ***email_hidden***

Apply via: https://ndcs.com.au/working-with-us-form/

Include a 2-minute video explaining:

Your experience
Why you are suitable for this role
How you align with our company values

Only shortlisted candidates will be contacted.

We are growing fast.

We are building something structured and scalable.

If you are ready to step into a higher-level role, apply.