IT Network & Audio/visual L1 Support

EUC & Site Support • Provide first-level onsite EUC support extending Global Helpdesk services.

• Register, classify, and resolve incidents as part of first-level onsite support.

• Support new employee orientation and scheduled corporate events.

• Provide dispatch support to in-scope locations where no onsite presence exists.

• Provide smart-hands support for site services such as server reboots, network equipment tasks, cabling, and port shutdowns under remote supervision.

• Troubleshoot basic network connectivity issues and escalate to Microsoft Tier-2 teams when required.

• Verify network printer connectivity and perform Tier-1 troubleshooting for corporate printers (as per regional scope).

Conference Room & AV Support

• Provide onsite assistance for conference room and meeting room issues escalated from the Global Helpdesk that cannot be resolved remotely.

• Troubleshoot and resolve AV and meeting room technology issues in focus rooms, multi-purpose rooms (MPRs), boardrooms, and customer-facing conference rooms.

• Work closely with higher support tiers, third-party AV integrators, and equipment manufacturers to resolve complex AV issues.

• Ensure proper setup, configuration, and functionality of AV equipment and video conferencing systems.

• Deliver backup solutions during device failures (e.g., backup projectors, bypassing failed devices).

• Provide end-to-end event and meeting support, including setup, meet-and-greet, and teardown.

Skills & Requirements

• Strong knowledge of AV systems, meeting room technologies, and video conferencing solutions.

• Experience supporting Microsoft collaboration tools and meeting room environments.

• Basic networking knowledge (LAN, cabling, connectivity troubleshooting).

• Exposure to EUC support, device management, and onsite IT operations.

• Ability to support non-Windows and non-Microsoft devices for basic connectivity and troubleshooting.

• Excellent customer service, communication, and documentation skill

Interested candidate can share your CV to ***email_hidden***