Business Systems Support Officer

What is in it for you?

· 6 months contract

· Collaborative team environment with ongoing training and development opportunities

· Hands-on experience supporting finance, HR, and procurement applications across multiple business areas

What we need from you / What our client requires

· Experience with Accounts Payable/Receivable processes and systems

· Experience supporting or using Basware and CHRIS21 applications

· High attention to detail with strong data entry accuracy

We are currently seeking a Business Systems Support Officer to join our client's team, supporting a range of business applications. This role is responsible for delivering high-quality customer support via phone and email while assisting users with access requests, troubleshooting functionality issues, and supporting procurement and financial systems.

You will work closely with internal stakeholders across various government branches, supporting applications including Basware, CHRIS21, HR21, and Masterpiece. The role requires a strong customer-focused mindset, excellent attention to detail, and the ability to manage competing priorities in a fast-paced environment.

Key Requirements

· Provide timely and professional customer support via phone and email

· Resolve functionality and access issues across multiple business applications

· Support systems including Basware, CHRIS21, HR21, Masterpiece, EMS, and ANZ Transactive

· Accurately record and update customer information within database systems

· Work collaboratively within the Service Desk team to achieve daily targets and shared goals

· Assist with supporting tenders, contracts, and purchase card expense management processes

· Maintain a high level of accuracy while managing a high volume of enquiries and requests

· Escalate complex issues appropriately and contribute to continuous process improvement

If you have what it takes to thrive in this role and want to know more, please reach out to Shreeya Gurung on (08) 8306 8208 OR ***email_hidden***

Joining Akkodis as a Consultant

· Weekly Pay

· No payrolling processing fees

· Upskilling opportunities and training discounts

· Consultant gatherings events

· Akkodis SME meet ups/information sessions

· EAP Support Program

· Dedicated Account Management Support Team

Privacy

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly.

"Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"