Customer Service Officer

Customer Service Officer | Government Business Systems

• Port Adelaide, SA
• ASO3 Equivalent
• 2 x Contract Roles Available - ASAP start to Jul 2026 / Nov 2026

The Opportunity

A major State Government shared services provider is seeking two proactive Customer Service Officers to join a fast-paced Service Desk Team in Port Adelaide.

These roles are at the frontline of business systems support, ensuring government users have the access and technical guidance they need to keep operations running smoothly.

• Front-line Support: Providing high-quality customer service via phone and email.
• Technical Troubleshooting: Resolving functionality issues for key applications (including Basware, CHRIS21, HR21, and Masterpiece).
• Access Management: Processing user access requests and supporting systems like the Purchase Card Expense Management System (EMS) and ANZ Transactive.
• System Integrity: Translating critical information into database software with high accuracy.
• Collaboration: Working within a supportive team to meet daily targets and strict deadlines.
• Working Hours: Monday to Friday (8:30 am – 5:00 pm)

Key Requirements

• A current National Police Clearance is essential.
• Experience in customer service (call centre).
• Experience within Accounts Payable or Receivable processes.
• Previous experience with CHRIS21 and Basware.
• A professional phone manner and the ability to explain complex information clearly.
• Proven ability to manage high volumes of work while maintaining attention to detail.
• Intermediate skills in Microsoft Word and Excel, with an ability to adapt quickly to new software.

Apply Now!

Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant.