Platform Delivery Manager

Large-scale transformation program | Vendor + multi-team leadership | Jira/Confluence

The Talent Initiative is partnering with a large enterprise undergoing a major Retail Transformation program and we’re looking for a Platform Delivery Manager to lead the end-to-end delivery of a Customer Communications Management (CCM) platform.

This is a delivery leadership role with real complexity: you’ll own the platform plan across design, build, system testing, and provide strong support through SIT/UAT and deployment readiness, while coordinating internal teams, a specialist CCM vendor, and multiple upstream/downstream integrations.

What you’ll be doing

• Own an integrated CCM platform delivery plan across design → build → system test → SIT/UAT support → go-live readiness
• Drive disciplined estimation and sequencing (bottom-up, SME validated) and manage plan vs actuals / reforecasting
• Lead dependency management across upstream trigger systems and the integration layer (API/file/event patterns), plus downstream delivery channels (digital + mailhouse)
• Run delivery governance: RAID, reporting, escalation, and decision-making to protect critical path outcomes
• Manage vendor delivery performance and ensure estimates/commitments are credible and transparent
• Partner with business stakeholders to translate content/template complexity into realistic delivery scope and effort
• Champion structured ways of working across Jira and Confluence

What you’ll bring

• Extensive experience in end-to-end technology delivery (platforms, application delivery, transformation streams)
• Demonstrated track record leading $5m+ programs/streams or complex multi-year initiatives
• Strong understanding of systems integration, data flows, triggers and dependencies (you don’t need to be hands-on technical, but you must be technically fluent)
• Proven vendor management capability (SI / platform vendor)
• Strong stakeholder management across business + technology, calm under pressure, delivery-first mindset
• Strong working knowledge of Jira and Confluence

Nice to haves

• Experience delivering CCM / customer communications platforms (e.g., Quadient, SmartCOMM, Exstream, GMC)
• Utilities/energy or other regulated industry experience
• Experience with mailhouse + digital comms delivery channels and audit/traceability requirements

12 month initial contract.

Interested?

Contact Dan Nuroo at The Talent Initiative for a confidential discussion. I'm easy to find 0418 351 545 | ***email_hidden***