Business Development Manager

About eZaango Care Partners

eZaango Care Partners is a fast-growing SaaS platform purpose-built for NDIS service providers and care organisations. We help providers streamline workforce management, improve compliance, enhance candidate experience, and deliver better outcomes for care recipients.

With strong momentum, we are scaling rapidly and redefining how frontline care organisations operate.

About the Role

We are looking for a high-performing Business Development Manager to drive revenue growth by identifying, engaging, and closing new business opportunities across the NDIS and care sector.

This is a frontline, quota-carrying role suited for someone who thrives in a fast-paced SaaS environment, understands the challenges of care providers, and can translate product value into business outcomes.

You will work closely with the leadership team (including the CEO) and play a critical role in scaling eZaango’s market presence.

Key Responsibilities

Market Research & Lead Generation

• Identify and target NDIS providers, home care agencies, and healthcare organisations
• Build and maintain a strong pipeline of qualified leads
• Leverage outbound channels (cold outreach, LinkedIn, email campaigns, events)
• Work collaboratively with marketing to convert inbound leads

Conduct Product Demonstrations

• Conduct discovery calls to understand client pain points and operational challenges
• Deliver tailored product demos that highlight how the SaaS platform addresses specific operational challenges like rostering, compliance, and workforce management.
• Develop customised proposals and ROI-driven business cases
• Manage the full sales cycle from prospecting to closing deals
• Customize presentations to resonate with different client types.

Develop and Execute Sales Strategies

• Create and implement strategic sales plans to achieve monthly, quarterly, and annual revenue targets.
• Collaborate with marketing to align campaigns with sales goals and market trends.

Build and Maintain Client Relationships

• Build strong relationships with decision-makers (Owners, Operations Managers, Clinical Leads)
• Act as a trusted advisor by understanding customer workflows and compliance requirements
• Ensure smooth handover to onboarding and customer success teams
• Provide ongoing support and act as a liaison between clients and internal teams.

Negotiate Contracts and Close Deals

• Lead contract negotiations, pricing discussions, and proposal development.
• Ensure deals are structured to meet both client needs and company profitability goals.

Market Intelligence & Competitor Analysis

• Stay updated on NDIS reforms, compliance requirements, and industry trends
• Provide feedback to product and leadership teams on market needs and competitive positioning
• Use insights to refine sales messaging and identify new market opportunities.

Collaborate with Product & Customer Success Teams

• Provide client feedback to the product team to influence roadmap decisions.
• Work with onboarding and support teams to ensure smooth client implementation and satisfaction.

Attend Industry Events & Networking Opportunities

• Represent the company at conferences, expos, and webinars to build brand awareness and generate leads.
• Build partnerships with industry associations and referral networks.

Maintain Accurate CRM Records

• Track pipeline performance and key metrics
• Meet or exceed monthly and quarterly sales targets
• Track all sales activities, client interactions, and deal progress in the CRM system.
• Generate regular reports on pipeline health, conversion rates, and forecast accuracy.

Drive Customer Retention & Upselling

• Identify opportunities for upselling additional modules or services.
• Monitor client usage and satisfaction to proactively address churn risks.

Skills & Experience Required

• 3+ years in B2B SaaS sales, ideally in healthcare, staffing, or aged care sectors.

• Strong understanding of nursing agency workflows and compliance requirements.

• Excellent communication, presentation, and negotiation skills.

• Ability to work independently and manage multiple opportunities.

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field.

• Experience selling to NDIS providers or aged care organisations is highly desirable.

Onsite/Flexible Preference for candidates based in Australia.

How to Apply

Send your resume to ***email_hidden*** or apply online and a brief cover letter outlining your experience and interest in the role within this space.

Looking forward to talk to some of you.

In your cover letter you MUST answer the following questions. Cover letters with these answers will have priorty processing.

1. Can you describe your experience selling SaaS solutions to healthcare or staffing organisations?

2. How do you approach lead generation for niche markets like aged care or NDIS providers?

3. What challenges have you faced when selling to regulated industries, and how did you overcome them?

4. Can you walk us through a successful deal you closed from initial contact to signing?

5. How do you tailor product demos for different client types (e.g., aged care vs. child care)?

6. What CRM tools have you used, and how do you manage your sales pipeline?

7. How do you stay updated on industry trends and competitor activity in healthcare staffing?

8. Have you worked with internal teams (e.g., product or customer success) to improve client outcomes?

9. What metrics do you use to measure your sales performance and success?

10. Are you comfortable attending industry events and networking with decision-makers? Can you share an example?