Customer Experience & Operations Coordinator

Company Description

Portier was established to empower parents to embrace parenthood on their own terms while celebrating their individuality. As an Australian-owned brand, Portier is redefining baby essentials for the modern era with solutions that prioritize both aesthetics and functionality. Our hero product, the Limitless Carrier, embodies our commitment to giving parents the freedom to navigate their new journey without limitations. We care deeply about sustainability, using eco-conscious practices and premium materials that balance durability and gentleness for both families and the planet. At Portier, we believe parenthood is unique for everyone, and our mission is to celebrate and support parents with practical, beautifully designed products.

Role Description

This is a part-time role (25+ hours per week) for a Customer Experience & Operations Coordinator, based in Melbourne. This role is central to the day-to-day running of portier and will primarily support customer service, order fulfilment, warehouse coordination, and operational administration.

You’ll be responsible for ensuring a seamless customer experience across all touch-points, from managing customer enquiries and overseeing order processing through to coordinating inventory and supporting smooth internal workflows.

Working closely with the Founder and wider team, you’ll also provide general administrative support and assist in keeping operations organised and running efficiently as the business continues to grow.

The role is a mix of on-site and remote work.

Qualifications

• Strong customer service and communication skills with a genuine focus on creating a positive customer experience
• Highly organised with strong attention to detail and the ability to manage multiple tasks simultaneously
• Experience in operations, ecommerce, logistics, fulfilment, or administrative coordination
• Confident working independently in a fast-paced, growing business environment
• Proactive and solutions-focused with a willingness to jump in where needed
• Familiarity with Shopify, inventory management, or ecommerce platforms is highly regarded
• Strong written communication and problem-solving skills
• Proficiency in standard office systems and tools

We’re looking for someone who is highly organised, proactive, and excited to grow with a fast-moving brand redefining modern parenting essentials. If this sounds like you, we’d love to hear from you. Please send your resume outlining your experience and why you’d be a great fit for portier to: ***email_hidden***