Participant Experience Officer
Blue Sky Community Services
Work With Us
Participant Experience Officer
25/05/2026 9:00 am
Type: Part Time
Hours per week: 30
Location: Coffs Harbour
For More Information About The Role
Contact Charity Peabody.,Acting Executive Manager: Service Delivery and Quality on (02) 6651 1788
Position Overview
Blue Sky Community Services is seeking to employ a professional and values-aligned person to join our supportive and friendly team and to assist us in delivering the National Disability Insurance Scheme (NDIS) Local Area Coordination (LAC) Service on the NSW Mid North Coast. This is a part-time, fixed term position until 30 June 2027 (30 hours per week), located in our Coffs Harbour office.
This position plays a pivotal role in providing exceptional customer service to people engaging with the LAC service. The priority focus of the role is ensuring people’s first contact experience is positive, friendly and helpful so that people feel valued, and are connected to the support, people and information they need.
The Participant Experience Officer Will
- provide exceptional customer service to people engaging with the LAC service
- assist in answering questions and providing information on the NDIS
- support eligible people with disability to access the NDIS
- assist people with disability, their families and carers to connect to information and supports in their community to help them achieve their goals
- provide a range of day-to-day operational supports to the LAC team.
Who We Are Looking For
The successful applicant for this position will have:
- relevant qualifications, skills and/or experience that are transferable to performing the role to a high standard
- the ability to consistently align behaviours, attitudes, and conduct with the organisation’s values, culture, and Code of Conduct
- a strong commitment to delivering exceptional customer service
- the ability to quickly learn, adapt to, and proficiently use information and communication technology systems, including the Microsoft suite, client management systems, and databases
- highly developed organisational skills, with the ability to work efficiently and effectively
- a friendly, kind, and positive approach, with a strong can‑do attitude
- a desire not only to meet expectations, but to consistently exceed them.
About The Local Area Coordination Team
Blue Sky Community Services is delivering the National Disability Insurance Scheme (NDIS) Local Area Coordination Service (LAC) in partnership with the National Disability Insurance Agency (NDIA). Our team provide Local Area Coordination services across the five Local Government Areas of Coffs Harbour, Bellingen, Nambucca Heads, Kempsey and Port Macquarie.
The Local Area Coordination Service
- supports eligible people with disability to access the NDIS and to implement their NDIS plan
- assists NDIS participants, their families and carers to identify and pursue goals that enable participants to live a good life
- builds the capacity of participants, their families and carers to exercise choice and control, and to manage their NDIS plan and lives as independently as possible
- builds the capacity of people with disability who are not eligible for the Scheme, their families, carers and broader circles of support to generate options and implement solutions, and to access other services and supports within the broader service system and community
- builds community capacity for greater inclusion of people with disability, and creates and utilises beneficial linkages within the community to expand options and possibilities for people with disability.
How to apply
To apply for the position applicants should complete the online form below. The form does not have to be completed in a single session, applicants can save their session at any time and return to the form at a later date to complete it.
If you have any difficulties with the online form and would like to receive a hard copy of the recruitment documents, please contact our Inclusive Communities Manager, Melanie Jacobs by phone: (02) 6651 1788 or by email: ***email_hidden***.
Completed hard copies can be delivered to any Blue Sky office before the closing date. Please note that applications received after the closing date and time will not be considered.
We are an inclusive employer
We believe that the makeup of our workplace should reflect the diversity of the communities we work within. We therefore strongly encourage people with diverse backgrounds and cultures, and people who have lived experience of disability, to apply to work with us.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Inclusive Communities Manager at ***email_hidden*** or (02) 6651 1788 to discuss.
The Recruitment Process
Stage One: Application Assessment Stage
- All applications are assessed against the criteria.
- Applications that are not complete, or that do not satisfactorily address the criteria will not be considered for interview.
- Shortlisted applicants will be asked to proceed to the interview stage of the recruitment process.
- Applicants who are not selected to progress to the interview stage will be advised by email.
Stage Two: Interview Stage
- Applicants who are selected to progress to the interview stage will be contacted to arrange an interview date, time and location.
- At the interview, applicants will be asked questions to determine whether they are able to perform to a high standard within the role and to determine whether they are a good fit for the position, the organisation and our values.
Stage Three: Further Information Gathering Stage
- Following the interview applicants may be asked to complete on-line psychometric testing, to further determine suitability for the position.
- Following the interview, the organisation may contact the applicant’s referees to further determine suitability for the position.
- Applicants may also be requested to attend a second interview.
Stage Four: Employment Stage
- Successful applicants will be contacted by the organisation to discuss employment possibilities.
- Unsuccessful applicants will be advised via email.
- Unfortunately, due to the volume of people who apply for our positions and want to work with us, we are unable to provide individual feedback to our applicants.
(All fields are required)
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1Personal Details
2Application Essentials
3Key Selection Criteria
4Applicant Information
This field is for validation purposes and should be left unchanged.
Personal Details
Name(Required)
First Last
Date of Birth(Required)
Phone(Required)
Email(Required)
Address(Required)
Street Address Address Line 2 Suburb State Post Code
Do you require adjustments to the recruitment process and/or the position? If yes, please list/describe any adjustments that will enable you to participate equitably.
Application Essentials
Are you an Australian Citizen?(Required)
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No
Do you hold a visa to work legally in Australia?(Required)
Yes
No
Will you be able to obtain a clear National Police Check?(Required)
Yes
No
Applicants do not apply for their own NPC
Do you give Blue Sky Community Services permission to lodge your police check electronically on your behalf?(Required)
Yes
No
Do you currently hold a Working with Children (WWC) clearance?(Required)
Yes
No
Are you eligible to receive a clearance and willing to apply for a WWC?(Required)
Yes
No
Do you currently hold an NDIS Worker Check (NDISWC)?(Required)
Yes
No
Are you eligible to receive a clearance and willing to apply for an NDISWC?(Required)
Yes
No
Are you able to work flexible hours in response to organisational and participant need?(Required)
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No
Do you have a portable long service leave number?(Required)
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No
If so, what is your number?
How would you rate your confidence and competence in using current information and communication technology and applications?(Required)
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Do you feel there would be any barriers to performing psychometric testing as part of our recruitment process (if required)?(Required)
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Key Selection Criteria
Please tell us how you meet the Positional Criteria
Tell us about your ability to strongly and consistently align behaviours, attitudes and conduct with the organisation’s values, culture and code of conduct. (Required)
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Please describe your relevant work experience, including any roles where you have provided customer service, administration, or support to clients or the community.(Required)
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Describe your experience working with people from diverse backgrounds, including people with disability, or those who may be vulnerable or require additional support. (Required)
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Tell us about your competence and confidence in quickly learning and mastering, and proficiently using, information and communication systems and tools. (Required)
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Tell us about your capability, and willingness, to promote the NDIS in a positive manner, and to communicate its goals, activities, processes and functions correctly and confidently. (Required)
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Tell us how you manage competing priorities, such as handling phone calls, emails and administrative tasks. What strategies do you use to stay organised and accurate?(Required)
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Please outline any qualifications, training, or knowledge relevant to this role, and tell us why you are interested in working in this position and/or the NDIS sector.(Required)
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Applicant Information
Please Detail Your Education History And Qualifications.(Required)
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Please provide contact details for two referees (we will notify you before contacting them).(Required)
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Please advise how you became aware of this position (tick all that apply).(Required)
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