Team Leader - Homelessness

Number Of Positions Available

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

About The Role

As Team Leader – Residential Support, you will oversee a multidisciplinary team of approximately seven staff, including Intake & Assessment Workers, and Case Managers, within a 60 bed 24/7 men's crisis accommodation service in Surry Hills. The role is responsible for leading day to day on-site operations, including intake, assessment, and real time accommodation decision making, while ensuring high quality, trauma informed service delivery.

You will provide direct line management, supervision, and coaching to all staff within the team, including Case Managers and Intake & Assessment Workers. The role supports consistent practice across shifts, ensures coordinated service delivery, and maintains oversight of service standards, incident response, and the overall safety and functioning of the site.

It also offers the opportunity to lead a dedicated team making a real difference in the lives of vulnerable individuals, while being part of a collaborative and supportive organisation with a strong community presence.

This is a 12-month max term role. Further opportunities may be available, including transition to permanent and/or progression into more senior leadership roles.

How You Will Make An Impact

• Operate effectively within a fast-paced 24/7 crisis accommodation environment, balancing service demand with available capacity
• Lead day-to-day operations of the service, including intake, assessment, and real-time accommodation and access decisions
• Provide specialist expertise to support complex client presentations and service delivery challenges
• Manage rostering, work allocation, and effective use of resources
• Carry a small client caseload where required
• Monitor service performance targets and escalate risks to the Program Manager
• Ensure accurate client records and compliance with funding and legislative requirements
• Promote service user participation and evaluation
• Manage budgets, expenditure, and client brokerage
• Lead incident response and risk management in line with organisational and government processes
• Maintain oversight of site safety, presentation, and operational functioning
• Line management and supervision of Case Managers and Intake and Assessment Workers
• Build strong, productive team relationships and foster reflective practice
• Develop team capability through coaching, training, and professional development
• Monitor team wellbeing, health, and safety
• Support recruitment and address performance or conduct issues as required
• Review data, evaluation, and feedback to improve service delivery
• Lead practice development and implementation of new models and processes
• Build and maintain strong relationships with local community stakeholders
• Report to Program Manager on compliance and service delivery outcomes

What You Will Bring

• Degree in Social Work, Welfare, Community Development, or related field OR equivalent sector knowledge and skills through experience and study
• Ideally demonstrated experience in a homelessness service (or related service, e.g. AOD, Mental Health etc)
• Proven experience supervising and leading staff
• Strong understanding of compliance, risk management, and service delivery standards
• Current Working With Children Check (required prior to commencement)

What We Offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• Remote Area Housing Benefit to employees who live and work in the area (up to $31,800 tax free)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service.
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

How To Apply

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.

We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration