Team Leader - Homelessness Service

Number Of Positions Available

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

Homelessness in Central Australia is shaped by complex social, cultural and structural realities. Many people experience unstable housing alongside mental health challenges, alcohol and other drug concerns and involvement with the justice system, often with limited access to consistent support.

In this context, the work of our frontline teams matters deeply, and as a Team Leader you help create the conditions for people to feel safe, respected and supported. You guide a team working alongside men on bail or navigating other justice requirements, providing practical support, connection and stability.

Your leadership directly influences the quality of care delivered and the confidence and wellbeing of the staff providing it.

If you are someone who leads with heart, thrives in dynamic environments and wants to make a meaningful impact in the Central Australian community, this role offers the opportunity to step into purposeful leadership.

About The Role

You will lead a team of Case Managers delivering a supported accommodation program for men who are on bail or otherwise involved with the justice system and are experiencing homelessness.

This is an on-site role within a 27-bed residential facility with a strong focus on day-to-day operations and supporting the team. The program provides a safe and stabilising environment, alongside wraparound support to help participants meet court-ordered conditions while also addressing broader needs such as housing stability, alcohol and other drug use and mental health.

You will support your team to deliver consistent, person-centred and trauma-informed support while maintaining clear boundaries and ensuring a structured and safe environment for all participants. Your responsibilities will include supporting intake and assessment, guide case planning and overseeing the daily operations and rhythm of the facility. You will work closely with the Program Manager to ensure the service operates smoothly, meets compliance requirements and aligns with contractual and legislative obligations.

You will also play a key role in coaching and developing staff, strengthening case management practice and maintaining effective relationships with internal teams and external stakeholders, including justice partners. This role is suited to someone who enjoys being on the ground, can lead with confidence in a dynamic environment and can balance support with accountability when working with individuals with complex needs.

This is a full-time permanent role based in Alice Springs and pay is in accordance with a SCHADS Level 6.

How You Will Make An Impact

• Provide day to day guidance, coaching and support to Case Managers
• Build a positive and connected team culture focused on wellbeing and best practice
• Strengthen case management practice through supervision, reflection and capability building
• Support intake, assessment and the development of holistic case plans
• Maintain strong relationships with internal and external stakeholders
• Contribute to budgeting oversight and service planning
• Lead recruitment, onboarding and induction processes
• Ensure services are delivered safely, consistently and in line with TSA policies, legislation and funding requirements

What You Will Bring

• Degree in Social Services, Community Development or a related field, or extensive experience in a similar role
• Experience engaging people experiencing homelessness
• Understanding of homelessness, alcohol and other drug concerns and mental health issues
• Previous experience supervising or supporting staff
• Strong organisational and time management skills
• Experience working within budgets and service delivery requirements
• Ability to remain calm, resilient and solutions focused in challenging situations
• Commitment to culturally safe, inclusive and person-centred practice
• A current NT driver’s licence
• A current First Aid certificate or willingness to obtain

What We Offer

The Salvos offer eligible employees a well-balanced package of meaningful benefits, including:

• SCHADS Level 6 – Above Award conditions (up to 10%)
• Remote Area Housing Benefit for employees who live and work in the area (up to $31,800 tax free)
• Entertainment Benefit (up to $2,650 tax free)
• Relocation assistance for eligible employees (up to $5,000)
• Tools of trade work vehicle provided (including personal use)
• Generous paid parental leave (12 weeks for primary carers)
• Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs
• Flexible working arrangements
• Access to EAP and health and wellness initiatives
• Ongoing training and development to support your growth
• A rewarding, purpose-driven career that makes a positive and lasting social impact

How To Apply

Please submit your resume and a cover letter outlining your leadership experience, your approach to supporting teams and your interest in contributing to homelessness services in Alice Springs.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration