Customer Center Manager

Are you looking for your next career in customer service management in aged care?

About the Role

Join Resthaven as a Customer Support Centre Manager, leading a highly driven customer support team focussed on the delivery of excellent customer experience being the first point of contact for the facilitation of onboarding new clients in a contact centre-based environment. This is a newly created role and team providing a unique opportunity to build this from the ground up.

About the Company

Resthaven is one of South Australia’s largest not-for-profit providers, so you will personally benefit from our secure work environment, with professional development opportunities and generous employee benefits.

Responsibilities

• Lead a customer support team to deliver high-quality customer service.
• Facilitate onboarding of new clients.
• Collaborate with the team in our modern head office based at Wayville and work across our sites as required.
• Contribute to improving the lives of older people.
• A demonstrated understanding of call centre management principles and approaches.
• A strong understanding of administrative, financial, and reporting systems in an electronic environment essential.

Required Skills

• Possess an understanding of human resource management principles and practices including performance development, talent management, staff counselling, and discipline.
• A good understanding of and/or a willingness to support community aged care compliance requirements.
• A good understanding of and/or a willingness to develop skills in working with artificial intelligence (AI) and records and information management in an electronic environment.
• Solid experience in stakeholder management in a complex operating environment.
• Proven experience in demonstrating leadership and team building skills including recruitment, induction, coaching, performance development, and discipline.
• Ability to consult with staff and maintain an inclusive consistent decision-making process.
• Demonstrated flexibility to adapt to a constantly changing environment, including the ability to work well under pressure.
• Display qualities, professional conduct, and positive attitude consistent with Resthaven’s Values.
• Demonstrated ability to manage multiple tasks, and flexibility in dealing with changing priorities and managing competing demands.
• Occasional work outside of normal work hours due to 24/7 services as well as intrastate travel.

Preferred Skills

• Experience in a similar role within the aged care sector.
• Knowledge of current trends in customer service and support.

Pay range and compensation package

This is a permanent full-time opportunity, and a motor vehicle is included as part of salary packaging.

Equal Opportunity Statement

Resthaven offers a supportive and richly diverse and inclusive community where everyone's uniqueness is valued.

For enquiries, please contact Kelli Witt, senior Recruitment Business Partner - ***email_hidden***

If you are interested, please click apply. Applications close Wednesday 27 May at 5pm.

If you live our values of trust, dignity, and Respect, open the door to a meaningful career with Resthaven.