Senior Manager Community Information

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a creative and strategic

Senior Manager Community Information to lead the Community Information function within the Communication and Engagement division at Ambulance Victoria. This is an exciting opportunity for an experienced communications leader to shape the way we connect with the community - bringing important public information campaigns to life in engaging, innovative and impactful ways.

Leading a team of social media, content and digital specialists, the Senior Manager will oversee the design, delivery and evaluation of integrated community information campaigns that support the Division's purpose and the Ambulance Victoria Strategic Plan. The role is responsible for driving best-practice storytelling and content delivery across digital, social and print channels, ensuring campaigns are insight-driven, audience-focused and strategically aligned.

Working collaboratively across the communication function and with internal stakeholders, the successful candidate will bring creativity, leadership and fresh thinking to how we communicate with the Victorian community while identifying new and engaging ways to inform, educate and connect with audiences at scale.

This is a full time, permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster in line with our hybrid working model.

About The Role

Reporting to the Director Communication, responsibilities of this position include, but not limited to:

• Oversee the development and delivery of impactful, multi-channel community information campaigns that target defined and prioritised audience
• Plan and deliver community information content that is strategically aligned, responsive to organisational needs, and keeps Ambulance Victoria's diverse workforce and community engaged and informed
• Ensure channels use is aligned with the organisation's digital roadmap, maximising the use and efficiency of Ambulance Victoria's strategic platforms
• Ensure the Ambulance Victoria brand is adhered to in all communications work, including brand visual identity and tone of voice
• Manage the development and coordination of a highly skilled, mobile and flexible community information workforce, including coordinating budgets, monitoring and reporting on business continuity and performance to achieve key organisational priorities
• Collaborate with the Fundraising team to support the planning, promotion and delivery of fundraising campaigns, ensuring community information and engagement activities align with campaign objectives

About You

To be considered for this position you will possess a postgraduate degree or relevant industry certification with extensive relevant experience, or an equivalent combination of training and high level relevant experience in a related discipline. Other requirements include:

• Proven experience in the leadership of high-performing teams
• Demonstrated experience in developing and delivering communications strategies in complex and high-profile organisations
• Exceptional influencing and relationship-building skills, including evidence of the capacity to engage other departments and stakeholders to deliver messaging for a diverse audience group
• A proven background in developing and leading community information and health literacy campaigns across web, social media, intranet, digital, educational environments
• Demonstrated ability to deliver creative and impactful communications work to key audiences

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV6 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.

How To Apply

Your application is an integral part of the selection process and should include:

• Cover letter outlining your experience and interest in the position
• Current resume
• Additional document outlining how you address each aspect of the Key Selection Criteria (located in the attached position description)

Applications must be submitted by 11.59pm AEDT on Tuesday 26 May 2026. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.

For further information, please refer to ‘ Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via ***email_hidden*** or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at ***email_hidden*** and a member of our Recruitment & Selection team will be in touch.