Customer Service Officer

About The Role

We are seeking an experienced

AO3 Customer Service Officer to join a busy and customer-focused government team based in Robina. This role acts as the first point of contact for customers, providing face-to-face and administrative support across a range of building and construction related enquiries.

You will play a key role in delivering high-quality customer service, assisting customers with legislation, processes, applications, disputes, and compliance matters while supporting the wider regional services team.

Key Responsibilities

• Provide professional customer service and advice across a range of building and construction related matters.
• Assist customers with licensing enquiries, dispute lodgements, contractor compliance matters, and general applications.
• Deliver face-to-face front counter support and administrative assistance within the regional office.
• Interpret policies, procedures, and legislation to provide accurate information and guidance.
• Maintain accurate records across multiple systems and databases.
• Support regional staff with stakeholder engagement activities and community initiatives as required.
• Participate in ongoing training, quality assurance activities, and continuous improvement initiatives.
• Manage challenging customer interactions professionally and with resilience.

About You

We’re looking for candidates who demonstrate:

• Previous experience within a customer service, contact centre, administration, or government environment.
• Strong communication and interpersonal skills, with the ability to explain processes clearly and professionally.
• Confidence working across multiple systems and databases in a fast-paced environment.
• High attention to detail and the ability to interpret policies and procedures.
• Resilience and professionalism when dealing with complex or challenging customer interactions.
• A collaborative mindset with the ability to contribute positively to team goals.
• Previous Queensland Government experience will be highly regarded but is not essential.

Additional Information

• Full-time office-based role located in Robina.
• Initial 1-month contract with potential for extension.
• Monday to Friday business hours.
• Successful applicants will be required to complete relevant pre-employment checks, including a criminal history check.

If this sounds like the right opportunity for you, please apply now. Only shortlisted applicants will be contacted.