Customer Service Specialist

• Customer Service
• Customer Solutions Consultant
• Springvale VIC
• Fixed Term Full Time

12/5/2026

• Join a fast-paced, supportive and customer-focused team
• Based in Springvale. Monday to Friday 9am to 5pm.
• Retail, fuel & grocery discounts + milestone celebrations

About The Role

Due to ongoing growth, we have an exciting opportunity for a motivated and customer-focused professional to join our Customer Solutions Team, based at our National Corporate Head Office in Springvale.

As the first point of contact for customers nationwide, you will manage enquiries, resolve issues and ensure every interaction reflects our commitment to service excellence.

CONTRACT, HOUR, LOCATION:

This is a contract position, offered for 16 months starting immediately. The position is located in Springvale, working Monday to Friday, 9:00am–5:00pm.

What You’ll Be Doing

• Acting as the first point of contact for customer phone enquiries across Australia
• Managing inbound calls including orders, product enquiries, quotes, service requests and general problem-solving
• Maintaining and updating customer records accurately within our CRM system
• Identifying trends in customer issues and recommending improvements
• Providing feedback to support continuous improvement within the team

About You

• Previous customer service experience (industrial or commercial contact centre experience highly regarded)
• Excellent communication skills with a professional phone manner
• Intermediate computer literacy including CRM systems and MS Office Suite
• High attention to detail and strong organisational skills
• Solutions-focused mindset with confident problem-solving ability

Does this sound like you?

This is your opportunity to step into a permanent, full-time role with long-term stability and progression.

Adaptalift is one of Australia’s largest and fastest growing materials handling hire and sales companies. With over 40 years of heritage as a privately-owned, family-operated business, we employ over 600 people across Australia and New Zealand. Our team members enjoy making a difference for our customers as part of a dynamic, values-led organisation where safety is at the forefront of everything we do.