Systems and Billing Support Officer

Carlisle Health is a leading Australian medical imaging group with 27 clinics across New South Wales and Queensland. Our team of more than 500 professionals including radiographers, sonographers, nuclear medicine technologists, nurses, clerical staff and 70 radiologists share a strong commitment to delivering high-quality, patient-centered care through innovation, collaboration and clinical excellence.

About the role

We’re looking for an experienced and proactive Systems & Billing Support Officer to support our practice management systems and billing operations.

This role is ideal for someone with a background in healthcare or radiology billing who enjoys troubleshooting issues, improving processes, and ensuring billing accuracy across a fast-paced environment.

This is a hybrid position offering flexibility, with permanent full-time or part-time arrangements available for the right candidate.

The candidate will be preferably based in Brisbane or Sydney.

Key Responsibilities

• Maintain and support practice management systems to ensure accurate billing and efficient scheduling.
• Monitor, investigate, and troubleshoot system and billing issues.
• Support the timely resolution of queries, incidents, and operational concerns.
• Act as an escalation point for third-party agreements and debtor related matters.
• Implement billing updates, changes, and process improvements.
• Perform remedial work to maintain billing accuracy and data integrity.
• Collaborate with internal teams to support best practice billing outcomes.

Background and experience

• You are highly organised, solutions-focused, and confident working across systems and billing functions within healthcare.
• Previous experience with practice management and/or healthcare billing systems.
• Ideally, a background in radiology or broader healthcare billing.
• Strong attention to detail and commitment to accuracy.
• Excellent problem-solving and troubleshooting skills.
• Confidence managing third-party billing or debtor related queries.
• The ability to prioritise tasks and manage competing deadlines in a busy environment.
• A collaborative and proactive approach to work.

Why join Carlisle Health?

As part of joining the team at Carlisle, you will have access to a range of benefits including:

• Competitive remuneration
• Career growth and development opportunities
• Benefits platform – Provides everyday savings for employees, including discounts at hundreds of retailers and thousands of locations (groceries, fuel, health and more).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Confidential health and wellbeing support through our Employee Assistance Program available to all employees and their families.

Our commitment to Diversity, Equity and Inclusion

At Carlisle Health, we believe everyone deserves the chance to thrive. We’re proud to be an equal opportunity employer and are committed to building a welcoming and inclusive workplace. We value diverse skills, experiences, and perspectives, and we encourage people of all ages, ethnicity, socio-cultural background, disability, sexual orientation or gender identity to apply.

Next steps

If you’re ready to take the next step in your career and join a team that values quality, collaboration and care, we’d love to hear from you.

Please click the ‘Apply Now’ button to complete submit your application.

If you would like further details, please email our friendly Human Resources team via

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Please note only people with the right to work in Australia will be considered.

Whilst we always endeavour to respond to every application, depending on the number of applicants, we may only be able to contact applicants who qualify for the shortlist, and we appreciate your understanding.