Quality Consultant

Job Description

• Sydney or Newcastle CBD location/ hybrid work from home
• Provide technical and claims management expertise and feedback to support ongoing quality decisions and outcomes
• 14 month role

Purpose Of The Role

The purpose of this role is to provide qualitative insights regarding the management of Workers’ Insurance claims for the iCare scheme in order to drive continuous improvement and ensure compliance with core regulatory obligations.

Key Accountabilities

• Conduct quality assurance audits the quality, capability, and injury management competency of WC claims.
• Utilise the results of QA audits and perform different levels of root cause analysis to identify performance gaps, key business risks and emerging trends
• Actively provide constructive feedback, professional advice and business insights to Business Representatives and Leadership team within Personal Injury Claims through action planning forums by co-ordinating different business discussions e.g. calibration sessions, root cause analysis meetings, business insight presentations, etc.
• Increase awareness of the cost and consequence of decisions by providing objective input and recommendations when escalating trends and areas requiring improvement
• Follow up and monitor implementation of agreed action plans from the QA reviews and root cause analysis

What You'll Bring

• Minimum 3 years Workers Compensation – Desired
• Advanced knowledge of Personal Injury Insurance, Workers’ Insurance and/or CTP claims management and QA processes
• Demonstrated knowledge of injury management and return to work strategies
• Ability to convey and explain information, coherently and confidently both verbally and in writing
• Commitment to delivering a quality, differentiated experience to all customers.

What You’ll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Performance-based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits: www.suncorpgroup.com.au/careers/benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

For more information or if you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ***email_hidden*** for a confidential conversation.