Member Service Officer

About the Role

Join the Sutherland Australian Mutual Bank Limited branch as a Member Service Officer to deliver exceptional service to our members. You’ll be the first point of contact to support members with understanding our products and identifying risks with confidence.

This role requires strong communication and listening skills to accurately action member requests. You’ll work collaboratively in a supportive team environment, driven by shared goals and a positive culture.

Key Responsibilities

• Engage with members across AMBL and TMBL brands to identify needs and recommend suitable products
• Build strong member relationships through quality conversations and education
• Process transactions, foreign exchange, and credit card applications accurately
• Identify third-party products aligned with member needs
• Follow complaints handling and dispute resolution procedures
• Maintain a clean, safe workspace in line with WHS policy

About You

• Strong customer service and communication skills
• Team-oriented with proven collaboration experience
• Knowledge or interest in banking products and services
• Effective time management and adaptability
• Practical problem-solving and procedural understanding
• Accurate data entry and record keeping

Skills and Qualifications

• Financial Services Reform Tier 2 Accreditation (or willingness to complete)
• Cert IV in Financial Services or Finance & Mortgage Broking (desirable)
• Experience in member services within a financial institution (preferred)
• Experience in customer service (retail, hospitality, etc)

Australian Mutual Bank has merged with Teachers Mutual Bank Limited and we are now part of the wider TMBL group, strengthening our ability to deliver meaningful value to members, support our communities, and create long‑term opportunity for our people.

At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia's essential workers in education, emergency services and healthcare.

We believe they deserve a bank that does good for their community. We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.

Our employees embrace our organisation's values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service. We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit

How to apply

Please click the APPLY button and follow the prompts.

For a confidential conversation, please contact ***email_hidden***

We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at www.tmbank.com.au or find us on LinkedIn!

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.