Support Coordinator

About Gateways

At Gateways Support Services we walk alongside children, young people and adults with disability and their families to help build independence, confidence and connection. Our services span early childhood intervention, respite, skill development, independent living, specialist care, and more, always shaped around the needs of each individual.

We are a diverse team of mountain bike riders, comedians, skiers, surfers, gamers, movie buffs, musicians, cat people, dog people and more. What unites us is a shared passion for supporting people with disability and making every day a better day. Guided by our values of Commitment, Opportunity, Respect, Excellence and Empathy, everything we do is about creating safe, high-quality supports that help people thrive and enjoy a better quality of life.

The Role

As a Support Coordinator, you will utilise your NDIS knowledge and firsthand experience in the Disability sector to coordinate and implement all supports outlined in participants' NDIS plans.

This role requires regular interaction with participants, caregivers, families, and external stakeholders. Your commitment to providing outstanding service will be evident as you meet fortnightly KPIs and ensure the highest level of support to our clients. Our Support Coordination team is highly esteemed and recognised for their responsiveness, effectiveness, accountability, and problem-solving expertise.

We value our team members and offer comprehensive induction and training, ensuring manageable workloads and caseloads.

The Successful Candidate Will Demonstrate

• A solid understanding of the National Disability Insurance Scheme (NDIS) and a genuine passion for the disability industry
• Exemplary professional integrity and accountability
• Excellent time management and communication skills
• Proficiency in IT and administration
• An adaptable communication style.
• Sound knowledge of the disability sector
• Strong observation and assessment skills
• A relevant tertiary qualification or certificate, or extensive experience in case management, disability, or community services (highly regarded)

Why Gateways?

At Gateways you will find more than a job - you will find purpose. Every role contributes to safe, high-quality supports and positive outcomes for people with disability and their families. You will be part of a team that celebrates individuality, fosters belonging and creates opportunities to learn and grow.

We Also Offer

• Flexible work options to support work-life balance
• Salary packaging up to $15,900 per year
• Convenient onsite parking
• Employee Assistance Program
• Free flu vaccinations
• Career development and progression opportunities in a growing organisation
• Access to staff discounts across health, fitness, and lifestyle services

If successful in this role, you will need to obtain the following compliance documents:

• NDIS Workers Screening Check Clearance
• NDIS Workers Orientation Module (certificate of completion)
• Working with Children Check (Victorian, Employee)

For further information and/or to request a position description, please email ***email_hidden***

Please include an updated resume and cover letter when submitting your application.

At Gateways, we know that diversity makes us stronger and belonging makes us better. We want every team member to feel safe, respected and valued for who they are.

We welcome applications from people of all backgrounds and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, LGBTQIA+ people, and people with disability.

If you need any adjustments to the recruitment process so you can show us your best self, please let us know. We want this experience to be fair, inclusive and accessible for everyone.

Child safety is embedded in our culture. Gateways are proud to be a child safe organisation with zero tolerance for child abuse.