Senior System Engineer

Senior System Engineer | Not Your Typical MSP Role

• Salary Up to $145,000 + Super
• Hybrid working after probation
• Sydney Based
• Ability to manage Level 3 escalations and work through technical issues end-to-end
• Exposure to security best practices including Conditional Access, MFA, and Essential Eight initiatives
• Experience supporting client infrastructure within an MSP or multi-client environment
• Strong troubleshooting across Microsoft 365, Windows Server, and end-user environments

You’ve got your coffee, you’re at your desk, and it’s 9am. You’re scanning the overnight alerts before the phones start to buzz. A few escalations from Level 2 have landed in your queue. Nothing you can’t handle, but you can already see how to prevent them next time. You enjoy these moments: mentoring the team, solving the knotty problems, and being the calm voice when things get complex.

By mid-morning, you’re helping scope a new client onboarding, reviewing design layouts, security gaps, and making sure the environment is set up properly from day one. After lunch, you’re helping a junior engineer work through an Intune compliance issue, then jumping on a client call to advise on improving security posture and tightening up Essential Eight controls. Somewhere in between you might be refining an automation, and documenting something the team will thank you for later.

The work is varied. The stack is broad. Every day looks a little different.

Everyone who joins an MSP will recognise the environment is broad. Ours is simply wider than most. We’ll provide context, documentation where it exists, and strong team support, but we’ll also expect you to be proactive, ask sharp questions, and start joining the dots quickly as you work across different systems and clients.

This role isn’t for someone looking for a perfectly polished environment where every process is already mature and every client is fully standardised. There are challenges here. Some environments need lifting. Some processes are still evolving. That’s exactly what makes the opportunity interesting. We want people who enjoy improving things, not just maintaining them.

We want someone who enjoys improving things, helping mature client environments, contributing to better onboarding standards, supporting Essential Eight initiatives, and having genuine influence over how we operate internally.

Beyond that, there’s real room to specialise over time, whether that’s automation and integration, security, consulting, or technical leadership, depending on where your interests naturally develop.

You’ll work across a varied client base from our Sydney office, and have genuine input into how we build and improve our internal tooling and standards.

WHO ARE WE?

We are a forward-thinking Managed Service Provider (MSP) based in Sydney, dedicated to simplifying IT and helping businesses grow. We manage cloud and infrastructure projects, cybersecurity, and end-user support so client systems are secure, scalable, and reliable. We work proactively, value transparency, and take pride in delivering excellent outcomes for our clients.

WHAT YOU’LL BE DOING

• Leading and mentoring Level 2 and junior engineers, acting as the senior escalation point across tickets and daily support alongside other Senior Engineers.
• Helping with infrastructure and cloud projects across Microsoft 365, Azure, Intune, and networking environments.
• Owning day-to-day service desk operations: triaging escalations, ensuring SLAs are met, and maintaining high customer satisfaction.
• Engaging directly with customers as a trusted technical advisor to ensure systems are secure, scalable, and fit for purpose.
• Monitoring, maintaining, and improving client environments including servers, virtual machines, and network equipment.
• Driving initiatives to strengthen backup, disaster recovery, and cybersecurity measures.
• Supervising administration of cloud and hybrid environments, including patching, security policies, and asset management.

TECH YOU’LL BE ACROSS

• Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra)
• Intune (device management, compliance policies)
• Microsoft Azure (VMs, backups, AD, conditional access)
• Windows Server
• Networking: switches, routers, wireless
• Backup & DR: Veeam, StorageCraft, Datto

YOU’LL BE A GREAT FIT IF YOU HAVE

• Proven experience in an MSP environment, juggling multiple client environments.
• A strong IT generalist background across cloud, servers, networking, and desktop environments.
• Experience leading or mentoring a service desk and acting as a hands-on escalation point.
• Excellent communication skills and comfort engaging with clients to translate technical concepts into practical solutions.
• A proactive mindset: you don’t just fix issues, you prevent them and propose better ways of working.
• Bonus: previous experience managing small projects or onboarding new clients.

WHY JOIN US?

• A modern Sydney office and a supportive, collaborative team environment.
• Ongoing training and professional development to keep your skills sharp.
• A company culture built on trust, transparency, and delivering success for clients.

TO BE CONSIDERED

Please either apply online or email me directly at ***email_hidden***. For further information, call Jack on 0480 525 754. I can make myself available outside of normal working hours from 7am until 10pm. If unavailable, please leave a message. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also, feel free to connect with me on LinkedIn. I look forward to hearing from you.

Key Skills: Windows Server, Intune, Office 365, Networking, Azure, VMware