Operations Officer Business Support

As our highly valued Business Support Operations Officer at Great Southern Bank, you are responsible for delivering the best experience to our team members when they need a helping hand. You will be an agile team member with a focus on service and wanting to be an expert in your field, others will seek your guidance and support. You are flexible and willing to shift focus numerous times throughout a day while maintaining a high-quality standard. Escalation and identification of opportunities to improve and refine internal processes will be part of your BAU. Working with the Business Support Lead, you will provide insights into hot spots and blockers.

The Business Support Team is here as the banks “phone a friend ”. We work to guide the Frontline and Operations teams through questions on product knowledge, procedures, incidents and systems they face daily. We champion the use of procedures, processes with a focus on educating the wider business on how and why we do things as well as where that information is .

You’ll make an impact by:

• Provide support to frontline and back-office team members who call/contact with enquiries in a timely manner
• Support activities include: TCR Support, teller balancing, alarm testing, monthly reporting, process guidance and feedback, escalate customer queries to correct team for resolution
• Accurately record data points to allow regular reviews to source education opportunities for the wider business
• Innovative and solutions focused - passionate about the customer (both internal and external) experience

Do things differently with us

To succeed in this role, you will have:

• 12 months experience in the Financial Services or related industry with branch and frontline experience highly regarded
• High level of computer literacy with a proven ability to adapt to new digital/system environments
• Strong customer service ethic and the ability to successfully establish and maintain effective relationship s

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.

Questions? Please contact our Talent Acquisition team at ***email_hidden***

At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day.

We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank.