IT Support Officer

Technical IT Support Officer

Western Suburb, Melbourne VIC | Full-Time | Office Based

An excellent opportunity is available for a motivated and customer-focused Technical IT Support Officer to join a growing technology business based in Melbourne.

This role is ideal for someone with 2–3 years of IT support experience who is looking to further develop their technical skills within a supportive small team environment. The business values attitude, initiative, communication skills, and a willingness to learn just as much as technical ability.

You will receive ongoing training and mentoring while working across a range of hardware, software, and cloud-based technology solutions supporting clients both locally and internationally.

Key Responsibilities

• Provide Level 1 & Level 2 technical support to customers and reseller partners
• Troubleshoot hardware, software, networking, and cloud-based application issues
• Log and manage support tickets through to resolution
• Configure and deploy hardware and software solutions
• Test hardware devices prior to dispatch
• Configure mobile applications and devices
• Liaise with software vendors and developers to resolve technical issues
• Deliver customer onboarding and product training
• Assist with internal IT systems, backups, and network monitoring
• Occasional customer site visits for support and training

Skills & Experience

• Diploma or Degree in IT, Computer Science, Business Systems, or similar
• 2–3 years' experience in a Help Desk, Service Desk, or Technical Support role
• Experience supporting Windows environments and Microsoft Servers
• Knowledge of Microsoft 365, Exchange, and Active Directory advantageous
• Understanding of networking concepts including VPNs, firewalls, and port forwarding
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Positive attitude with a willingness to learn and grow in the role
• Ability to work independently and collaboratively within a small team
• Full unrestricted Australian working rights are essential

What's on Offer

• Supportive team environment with direct mentoring
• Ongoing technical and product training
• Opportunity to build long-term technical skills
• Stable full-time position within a growing business

If this opportunity sounds like the right fit for you, click Apply Now or send your updated resume directly to ***email_hidden***.