Virtual Lending Specialist

Virtual Lenders work in a highly collaborative environment, where consistency, quality conversations and strong digital engagement are key. Virtual Lenders actively promote Great Southern Banks's products and services to deliver on our Purpose and increase our target market share. As the Virtual Lending Specialist, you are part of the broader home lending team ensuring customers across the entire nation have access to expert lending support without needing to visit a branch. You manage and own your home loans through to completion, grow your pipeline and constantly scan for opportunities, helping all Australians own their own home.

You’re part of the Chief Operating Office , Or COO as we like to call it, under the S ales and Distribution Team. We’re a customer-obsessed bunch, committed to helping all Australians own their own home. Together, we manage the entire customer experience. From attracting new customers through our strong brand and clever propositions, to retaining them and making them brand advocates through our award-winning service and support.

You’ll make an impact by:

• As a highly-experienced and successful lender, you are seen as a senior team member in the retail network and a respected subject-matter expert. You are autonomous in driving your own results, while working and thinking as part of a team, role-modelling Great Southern Bank’s leadership values at every opportunity to enhance the performance of the Retail Network
• Well regarded within the business you will build strong relationships with internal partners to support a steady flow for quality lending referrals. You work in partnership with the Manager Virtual Sales to promote the value of the virtual lending channel and engage regularly with key stakeholders to build strong, trust-based relationship s.
• You are accountable for the day-to-day operations of your service, including meeting service standards and performance targets . You work collaboratively with our customers and set clear expectations and timeframes to meet their needs.

Do things differently with us

To succeed in this role, you will have:

• Proven track record in retail banking, retail lending/credit assessment within small to large banking environments with a minimum of 3 years’ experience or equivalent industry experience
• Ability to work confidently in a call recorded environment
• Proven ability to network with key stakeholders and previous experience pursuing leads
• Thorough knowledge and understanding of the Financial Services Code and Acts (e.g. FSRA, Credit Union Code of Practice, Privacy Act)
• Connected, community-minded, engaging and a natural relationship builder

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.

Questions? Please contact our Talent Acquisition team at ***email_hidden***

At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day.

We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank.