Operation Centre Lead

What is in it for you?

• 3-6-month contract
• Based at Perth Airport (Operations Centre)
• Opportunity to lead a high-performing support operations team in a fast-paced environment
• Exposure to operational service delivery, major incident management, and continuous improvement initiatives

For this role, you will need

• Strong Service Delivery and Team Coordination experience
• Experience managing operational support teams in a 24x7 environment
• Excellent communication and stakeholder engagement skills

Are you an experienced Service Delivery Team Lead or Coordinator with a passion for operational excellence, incident management, and team leadership? We are seeking a proactive and highly organised professional to support a dynamic operations environment and drive service delivery outcomes.

Responsibilities

• Lead and manage a team of 5-7 support staff delivering 24x7 operational services
• Manage team rostering and resource coordination
• Handle escalation management and maintain strong stakeholder engagement
• Support and participate in Major Incident Management activities for P1/P2 incidents
• Assist with IT Change Management processes and operational governance
• Ensure HSE compliance while delivering operational support services
• Monitor operational performance and drive SLA achievement
• Identify Continuous Service Improvement opportunities and enhance the support model
• Provide on-call support for escalations and major incidents outside business hours as required

Skills and Experience Required

• Proven experience in Service Delivery or IT Operations leadership roles
• Strong team management and coordination capabilities
• Excellent verbal and written communication skills
• Experience working within operational or support centre environments
• Mining industry or Operations Centre experience is highly regarded
• Strong understanding of ITIL and service management practices
• Hands-on experience with ServiceNow
• Experience using Confluence as a Knowledge Base platform is advantageous
• Ability to manage competing priorities in a fast-paced operational environment

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Sneha on 0406504263 OR ***email_hidden***

Joining Akkodis as a Consultant

• Weekly Pay
• No payrolling processing fees
• Upskilling opportunities and training discounts
• Consultant gatherings events

• Akkodis SME meet ups/information sessions
• EAP Support Program

• Dedicated Account Management Support Team

Privacy

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly.

"Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"