Project - Based IT Floor Walker

Company Description

SK tes is a global leader in sustainable technology lifecycle solutions, providing comprehensive services for the commissioning, deployment, and retirement of technology assets. Founded in 2005, the company offers end-to-end solutions for IT, data center devices, and EV batteries, focusing on responsible and sustainable practices. With proprietary processes like lithium battery recycling, SK tes prioritizes environmental impact, data security, and value recovery. Operating over 40 owned facilities across 20+ countries, SK tes ensures consistent service, local expertise, and global compliance. Their mission is to transform and repurpose 1 billion kilograms of assets sustainably by 2030.

Location: Logan Rd, Eight Mile Plains, QLD 4113

Project Dates:

• 18 – 22 May (5 days)
• 15 – 19 June (5 days)
• 23 – 24 July & 27 – 29 July (5 days)
• 14 August & 17 – 20 August

How to Apply: Please feel free to submit your application via this job posting. or email your updated CV and preferred callback time to ***email_hidden***

Role Description

We are urgently seeking experienced, tech‑savvy Onsite Support Technicians / Floor Walkers to support users during key project go‑live and warranty periods. This is a project-based, onsite role where you will provide hands-on technical support, troubleshoot issues and ensure a smooth user experience on-site.

A custom ServiceNow form and master dashboard are being developed to log and manage all go‑live and warranty issues.

All issues raised during go live will be:

• Logged via the custom ServiceNow form
• Routed to a dedicated assignment group
• Triaged by program SMEs
• Escalated to relevant resolver groups as required

Key Responsibilities

• Provide onsite floor-walking support during identified project periods
• Troubleshoot and resolve end-user technical issues promptly
• Assist staff with IT-related queries and provide clear guidance
• Log issues via the custom ServiceNow form or guide users on how to log issues correctly
• Escalate complex issues to appropriate support teams when required
• Communicate clearly and professionally with both technical and non-technical users
• Ensure high-quality customer service during high-pressure go-live environments

Technical Troubleshooting Experience Required

Candidates must be confident in troubleshooting the following:

• Workpoint technology issues
• 34” monitor screen splitting and display setup
• Printing via HP printers and using QR codes
• Email access and troubleshooting
• Logging into company laptops (Single Sign-On)
• Wireless connectivity issues
• Microsoft Teams Rooms (MTR) technology

Skills and Requirements

• Proven experience as a Floor Walker, Deskside Support or Onsite Support Technician
• Strong technical troubleshooting skills in an enterprise environment
• Excellent communication skills – able to explain technical issues clearly and patiently
• Strong customer service mindset with a calm and professional approach
• Ability to work independently and proactively in a fast-paced environment
• Comfortable engaging face-to-face with users at all levels
• Reliable availability across the listed project dates
• Experience with ServiceNow (or similar ticketing systems) is highly desirable

Why join this project

• High-impact, short-term project-based work
• Opportunity to support a major go-live environment
• Competitive daily rate
• Work alongside experienced program and technical SMEs