Business Support Manager

• Join a collaborative and supportive team
• Work for a for purpose driven organisation.
• Generous salary packaging

We have an exciting opportunity for an experienced highly organised Business Support Manager to join our team. In this pivotal role, you will oversee administrative and operational functions, ensuring efficient service delivery and compliance with Aged Care Standards.

The Role

Reporting directly to the General Manager, Business Operations you will have a key role in delivering exceptional administration, operational management, and customer service while ensuring smooth day to day operations of our Residential Aged Care Homes. You will work closely with senior leadership, clinical staff, corporate staff and external stakeholders to support high quality resident care.

Key Responsibilities

• Support administrative staff and assist with financial, HR, payroll, rostering and property related issues.
• Lead and streamline administrative processes, systems and workflows.
• Ensure accurate documentation and timely reporting.
• Improve systems and processes to enhance efficiency and service quality.
• Support the team development, onboarding and performance processes.
• Provide high level support with administration, operational business plans under the direction and guidance of the General Manager – Business Service -Operations.
• Ensure and monitor the effective delivery of contract services across all sites, ensure that the service schedules are efficient and delivering quality outcomes.
• Support with the implementation of appropriate policies, goals, objectives, and procedures in accordance with business plans.
• Establish and enhance, processes that support business performance key metrics and continuous improvement.
• Monitor occupancy trends against staffing capacity and resident acuity and identify and address variances.

Qualifications

• Tertiary qualification in Business Management

Skills

• Highly developed administration, business and operational skills.
• Strong planning, time management and organisational skills with the ability to prioritise accordingly.
• Excellent communication, people management, interpersonal, problem solving and presentation skills including the ability to liaise with clinical staff, corporate staff and resident service managers.

Experience

• Previous experience working within an operational environment in a similar organisation, ensuring smooth service delivery and compliance with care standards
• Extensive experience in providing senior level support and proven track record of business partnering and stakeholder engagement.

Doutta Galla Aged Services is a not-for-profit aged care organisation with over 30 years’ experience caring for people from all backgrounds. Diversity and inclusion aren’t just words, they shape the everyday experience for our residents, clients and staff. At Doutta Galla, we foster a genuine culture of care, not only for our residents and clients but for the people who care for them. You’ll find a workplace where you are supported, heard, and empowered to thrive.

This isn't just a job; it's an opportunity to be part of something meaningful. Every day, you'll have the chance to brighten someone's day, support their independence, and contribute to a caring community where respect and dignity are at the heart of everything we do.

Why Join Us?

• Generous not-for-profit salary packaging benefits to increase your take-home pay.
• Supportive environment and a positive, inclusive team culture.
• Rewarding career opportunities with ongoing training and career development.

If you are interested in this opportunity, please provide a copy of your resume and cover letter.

Agencies should note that unsolicited resumes will not be accepted for this position.

Doutta Galla prides itself on cultural diversity and inclusion. We are an equal opportunity employer; all applicants will be considered for employment. Applicants must have the right to work in Australia and be eligible to work in Aged Care under the Aged Care Act 2024 (Cth).