Optical Assistant

Bailey Nelson is on the lookout for a Full-Time Optical Assistant to join our Chapel Street team!

At Bailey Nelson, we’re on a mission to change how people see the world—and how the world sees them. We’re a down-to-earth team that’s obsessed with improving every day, and we’re growing fast.

Our secret? Our people. The connections and experiences we build—with each other and with our customers—are what set us apart and make us a brand of choice.

Ready to be part of it?

What you’ll be doing

As a Full-Time Optical Assistant, you’ll be at the heart of the customer experience. This is a hands-on role where no two days are the same. you’ll be supporting both the retail and clinical sides of the business while delivering exceptional service every step of the way.

Your Day-to-day Will Include

• Helping customers find their perfect frames, tailored to their style, prescription, and lifestyle
• Delivering a seamless and memorable in-store experience from first interaction through to collection
• Supporting pre-testing and assisting the optometrist with patient flow
• Managing bookings, enquiries, and administrative tasks with accuracy and care
• Adjusting, fitting, and troubleshooting eyewear
• Maintaining store presentation and contributing to a positive team environment
• Working collaboratively to meet store goals and performance targets

What’s in it for you?

• A meaningful role where you can make a real impact every day
• Consistent full-time hours (Tuesday–Saturday, 30 hours per week)
• Access to our world-class online learning platform to keep you sharp and in the know with all things BN
• 2 free pairs of glasses per quarter product allowance so you can rep the brand in style—and a year’s supply of contacts!
• A supportive leadership team that genuinely invests in your growth and development

What we’re looking for

• Customer-first mindset – You have experience in retail, hospitality, or similar and know how to deliver standout service
• Optical experience (preferred, not essential) – If you’re keen to learn, we’re keen to teach
• Strong communication skills – You build trust easily and make people feel comfortable
• Attention to detail – You take pride in getting things right, from fittings to admin
• Adaptability – You thrive in a fast-paced, ever-evolving environment
• Time management – You stay organised and deliver without compromising on experience
• Problem-solving skills – You enjoy helping customers find the right solution
• Team player – You contribute to a positive, supportive team culture
• Results-driven – You enjoy working towards goals and delivering great outcomes

This is your chance to step into a stable, full-time role, elevate your career, and be part of a brand that’s growing fast.

Ready to frame your future? Apply now.

Bailey Nelson is proud to be an inclusive, diverse workplace. We welcome applicants from all backgrounds and identities.