Workforce Effectiveness Lead

About the Role

Due to an internal secondment we have an exciting full time, fixed term, 12 month vacancy to join our National Workforce Effectiveness team at Salvos Stores in Blackburn, Melbourne with hybrid working arrangements.

This position leads Workforce Effectiveness across Salvos Stores by improving frontline ways of working through practical, store-ready procedures, step guides and operational tools. The role coordinates a small team of two Workforce Effectiveness Consultants and works with Retail, Operations, Customer Experience, Risk, People and Culture and other stakeholders to identify friction points, design solutions and support adoption.

Key Responsibilities

• Lead Workforce Effectiveness initiatives by developing clear, practical operational guidance for stores (SOPs, step guides, quick reference guides, forms and templates)
• Identify improvement opportunities to simplify ways of working through frontline feedback and operational insights
• Oversee governance and lifecycle management of operational materials including ownership, review cycles, version control, publishing and archiving
• Support the development of a structured, user-friendly Knowledge Hub
• Ensure content is consistent, searchable and fit for future digital/AI use
• Pilot and refine improvements, driving continuous enhancement
• Enable smooth implementation through simple, practical guidance and engagement
• Monitor and report on progress, risks and resource needs

About You

• Proven experience in operational improvement, workforce enablement, process uplift or multi-site implementation (retail or similar environments highly regarded)
• Strong capability in developing practical procedures and guides that teams can easily use during live operations
• Experience leading or coordinating others, including coaching and quality assurance
• Excellent stakeholder engagement skills, with the ability to influence, align and manage expectations across functions
• Experience in knowledge management, information governance or content lifecycle management (desirable)
• Familiarity with workflow and collaboration tools used to plan, track and publish operational resources (desirable)

Why Work For Us

• Eligible employees can access NFP Salary Packaging (up to $15,900 tax free) plus meals and entertainment benefit ($2,650)
• Generous paid Parental Leave for primary (12 weeks) and secondary carers + Purchased Leave Scheme (up to 8 weeks) + Workplace Support Leave (5 days) for volunteering in Salvos initiatives
• Flexible and hybrid WFH arrangements, access to Fitness Passport and Consumer Discounts
• Access to EAP and health & wellness initiatives
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable social impacts

How to Apply

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.