Customer Liaison Officer

About CDC NSW

ComfortDelGro Corporation Australia (CDC) is the largest private bus operator in NSW. Our people are our most valued asset, they are the heart of our success.

Operating in seven countries with over 24,300 employees and serving more than 2 million commuters daily.

We are part of an international company with an impressive global footprint and a reputation for providing a safe and reliable public transport network that meets customer and community needs.

The Role

As a Customer Liaison Officer, you will act as a key link between customers, drivers, and operational teams across the CDC network. This is a hands on, on the road role where you will support customers during disruptions, assist with investigations, and provide real time feedback to improve service delivery.

You will be a visible presence across the network, ensuring customers feel supported and informed while helping our teams respond effectively to operational challenges.

What You Will Do

• Provide on-site customer assistance at bus stops, interchanges, schools and key network locations
• Support customers during service disruptions, planned changes and high impact events
• Act as an escalation point for customer and driver concerns requiring immediate attention
• Work closely with the Operations Control Centre and depot teams to support service delivery
• Provide real time on road feedback to support operational decision making
• Assist with investigations into customer complaints, incidents and service issues
• Undertake fare compliance and revenue protection activities following training
• Promote safe passenger behaviour and identify risks across the network
• Complete accurate daily reports and contribute to continuous improvement initiatives

About You

You are a confident and resilient communicator who thrives in a fast paced environment and enjoys being out in the field. You take initiative, remain calm under pressure, and are passionate about delivering a positive customer experience.

You will bring

• Experience in customer service or a similar fast paced environment
• Strong verbal and written communication skills
• The ability to work independently and manage competing priorities
• A proactive and solutions focused approach
• Strong attention to detail and reporting capability
• An understanding of Sydney’s public transport network is desirable

Why join CDC NSW

This is more than just a job, it is an opportunity to contribute to a service that communities rely on every day. You will be part of a supportive and inclusive team, working in a stable industry with opportunities for growth and development.

If you are looking for a role where you can make a real difference on the ground, we would love to hear from you. Apply now.

CDC NSW is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.