Key Account Coordinator

Brief Description

Who we are?

You may not have heard of AMES Australasia before, but we can almost guarantee you own something we’ve brought to market. Our products are in the hands, sheds, homes and backyards of people across Australia and New Zealand. We exist to design, create and efficiently supply innovative products that enhance the homes, landscapes and lifestyles of all our customers.

We are the people that bring iconic Australian heritage brands to life for modern consumers and tradies, brands like Hills, Cyclone and Kelso. We are also the container gardening experts, with Northcote Pottery. We rekindle the spark of relationships with our Glow outdoor heating products. We teach people to use water sustainably at home with Nylex. And we are market leaders with brands like Tuscan Path, Australia’s only brand with a holistic offering for landscaping DIYers.

At our core, though, we are problem-solvers. We put our customers’ needs at the heart of our decisions, and we have been first to market with innumerable innovations over the decades, fuelled by a combination of customer insights, in-house R&D capability, and carefully selected partnerships that drive us to be better.

We can do all of this because we’re really picky about who we choose to join us. We hire people who care about the work, and care for each other. We believe that organisations need to be about purpose as well as profit. And we give our people opportunities that help them realise both their personal and professional potential, through these values:

• Keep our Customers FIRST
• Have a positive, caring and family attitude
• Keep it real, open and honest… always.
• BE the change we seek
• Have a passion for winning
• Make it Happen
• Seek ‘Win-Wins’ for all
• Treasure creativity
• CELEBRATE… together.

We also enjoy the backing of The AMES Companies, Inc (the largest suppliers of non-powered landscaping products in the United States), as a subsidiary of Griffon Corporation (NYSE:GFF).

We are AMES Australasia. Want to join us?

About The Role

We’re looking for a motivated and detail-oriented Key Account Coordinator to join the team at our Doncaster office.

This role plays a critical part in supporting the management and growth of our national accounts by ensuring seamless coordination between internal teams and key clients, maintaining strong customer relationships, executing account plans, and delivering high-quality service to key stakeholders.

What You’ll Be Doing

• Assist in the day-to-day management of national key accounts, ensuring client needs are met promptly and professionally
• Coordinate communication between sales, marketing, supply chain, and customer service teams
• Prepare reports, presentations, and performance analyses for key accounts
• Monitor account performance, sales trends, and KPIs, identifying opportunities for growth
• Support the implementation of account strategies and promotional activities
• Maintain accurate client records, contracts, and pricing information
• Handle client inquiries, resolve issues, and escalate where necessary
• Assist with forecasting, order tracking, and inventory coordination
• Build and maintain strong relationships with internal and external stakeholders

What We’re Looking For

• Proven experience in account coordination, sales support, or a similar role
• Strong organizational and time management skills with high attention to detail
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office (especially Excel and PowerPoint)
• Ability to analyse data and generate insights
• Strong problem-solving skills and a proactive approach
• Ability to manage multiple priorities in a fast-paced environment

Above all, you'll be a terrific fit within the AMES team, sharing ideas and strengthening our friendly, hardworking, and collaborative culture.

Why You’ll Love It Here

• Competitive base salary and annual bonus structure
• Career progression and learning & development opportunities
• High growth company with a collaborative, energetic and team-driven culture
• Flexible working arrangements
• Social club and wellness activities
• Paid volunteer days

At AMES, we’re dedicated to growing our people as much as our business. You’ll be joining a supportive, values-driven organisation where your ideas matter and your contributions are recognised.

• Only shortlisted applicants will be contacted
• Applicants must have valid AU working rights with no restrictions